Todd Bailey Photo Video & Marketing LLC Cancellation, Refund, and Rescheduling Policy
We at Todd Bailey Photo Video & Marketing LLC understand the importance of your event and the commitment involved in planning and capturing your special moments. To ensure clarity and fairness, we have established the following policies regarding cancellations, refunds, and rescheduling.
Cancellation and Refund Policy:
When you book with Todd Bailey Photo Video & Marketing LLC, you are securing our professional services for a specific date and time. This involves not only our commitment of time but also the planning, preparation, and potential loss of other opportunities to provide services on that date. Therefore, by proceeding with a booking, you agree to the following terms regarding cancellations and refunds:
1. Non-Refundable Payments:
- All payments made to Todd Bailey Photo Video & Marketing LLC are non-refundable. This includes any deposits, retainers, or partial payments made toward the full balance of services. These funds are used to secure your booking and cover preliminary work such as consultations, planning, and reserving equipment and staff.
2. Full Refund for Early Cancellations:
- If you need to cancel your booking and provide notice more than 7 days prior to the scheduled event date, you are entitled to a full refund of any payments made. This policy allows you the flexibility to change your plans without financial penalty, provided adequate notice is given. We understand that life is unpredictable, and we aim to be as accommodating as possible within these parameters.
3. No Refunds for Late Cancellations:
- Cancellations made within 7 days of the event date will not be eligible for a refund. The final balance for the agreed-upon services will remain due, even if the event does not take place as originally planned. This policy is in place because, within such a short timeframe, it is unlikely we would be able to rebook the date with another client, leading to a loss of income for our business.
Rescheduling Policy:
We recognize that sometimes, due to unforeseen circumstances, you may need to change the date of your event. To accommodate such changes, we offer a flexible rescheduling policy, subject to the following terms:
1. Advance Notice for Rescheduling:
- You may reschedule your event at no additional cost if you notify us at least 7 days before the originally scheduled event date. In this case, your deposit will be transferred to the new date, ensuring that your investment in our services is fully preserved. We will work with you to find a new date that fits within our availability.
2. Rescheduling Within 7 Days of the Event:
- If you request to reschedule within 7 days of the event date, an additional fee may apply. This fee covers the potential inconvenience and additional arrangements that may need to be made on short notice. The exact amount of the fee will be discussed and agreed upon based on the specifics of the situation, including the availability of new dates.
3. Availability and Confirmation:
- Rescheduling is always subject to the availability of Todd Bailey Photo Video & Marketing LLC on the new date. We recommend that you contact us as soon as possible if you anticipate needing to reschedule, so we can provide you with a range of alternative dates. Once a new date is agreed upon and confirmed, the rescheduled booking is subject to the same cancellation and refund policies as the original booking.
Force Majeure:
At Todd Bailey Photo Video & Marketing LLC, we are committed to delivering our services as promised. However, there are certain circumstances beyond our control that may prevent us from fulfilling our obligations. These situations are covered under the Force Majeure clause of our policy:
1. Definition and Examples:
- Force Majeure refers to extraordinary events or circumstances that could not have been foreseen and are beyond our control, such as natural disasters (e.g., hurricanes, floods, earthquakes), severe weather conditions, government actions, pandemics, or serious illness. These events may impact our ability to perform the services as agreed.
2. Rescheduling Due to Force Majeure:
- In the event that Todd Bailey Photo Video & Marketing LLC is unable to perform the services on the scheduled date due to a Force Majeure event, we will work with you to reschedule your event at the earliest possible opportunity. Your deposit and any payments made will be transferred to the new date without any additional cost to you.
3. Refunds for Unresolvable Situations:
- If rescheduling is not possible due to the nature of the Force Majeure event, or if you choose not to reschedule, we will provide you with a full refund of any payments made. This ensures that you are not financially penalized for circumstances beyond anyone’s control.
Agreement to Terms:
By proceeding with your booking with Todd Bailey Photo Video & Marketing LLC, you acknowledge that you have read, understood, and agree to the terms outlined in this policy. These policies are in place to ensure clarity, fairness, and mutual respect between our clients and our business. We appreciate your understanding and cooperation.